Contact points in EU and EEA countries
Each EU country has at least one contact point for cross-border health care, which provides information about the health services of the country or region and using the services. Contact points provide information on their website and most of them serve customers also by email.
Austria
- Patient Mobility Contact Point of Austria
- E-mail: patientenmobilitaet(at)goeg.at
Belgium
- National Contact Point for Cross-Border Healthcare (Soins de santé transfrontaliers)
- E-mail: information(at)crossborderhealthcare.be
Bulgaria
- National Health Insurance Fund
- E-mail: crossbordercare(at)nhif.bg
Croatia
- National Contact Point (Croatian Health Insurance Fund)
- E-mail: ncp-croatia(at)hzzo.hr
Cyprus
- National Contact Point of Cyprus (Ministry of Health)
- E-mail: ncpcrossborderhealthcare(at)moh.gov.cy
Czech Republic
- Health Insurance Bureau (Kancelář zdravotního pojištění, KZP)
- E-mail: info(at)kancelarzp.cz
Denmark
- Danish National Coordinating Contact Point for Cross-Border Healthcare (Danish Patient Safety Authority)
- E-mail: stps(at)stps.dk
Estonia
- National Contact Point of Estonia (Eesti Tervisekassa)
- E-mail: info(at)tervisekassa.ee
Finland
Social Insurance Institution of Finland (Kela)
- EU-healthcare.fi
- E-mail: yhteyspiste(at)kela.fi
France
- France’s National Contact Point for Cross-Border Healthcare (CLEISS)
- E-mail: soinstransfrontaliers(at)cleiss.fr
Germany
- EU-patienten.de
- E-mail: info(at)eu-patienten.de
Greece
- National Contact Point of Greece (National Organization for the Provision of Health Services – EOPYY)
- E-mail: ncp_gr(at)eopyy.gov.gr
Hungary
- National Contact Point of Hungary (Ministry of Interior)
- E-mail: info(at)eubetegjog.hu
Iceland
- Icelandic Health Insurance (Sjúkratryggingar Íslands)
- E-mail: international(at)sjukra.is
Ireland
- Cross-Border Healthcare Directive Department
- E-mail: crossborderdirective(at)hse.ie
Italy
- National Contact Point of Italy (Ministero della Salute)
- E-mail: ncpitaly(at)sanita.it
Latvia
- Cross-Border Healthcare Contact Point (National Health Service)
- E-mail: nvd(at)vmnvd.gov.lv
Lithuania
- National Health Insurance Fund under the Ministry of Health
- E-mail (when you have questions about the Lithuanian health care system, prices of health care, reimbursements or medicines): info(at)vlk.lt
- E-mail (when you have questions about the patient rights or licensed health care service providers): contact.point(at)vaspvt.gov.lt
Luxembourg
- Médiateur Santé
- E-mail: info(at)mediateursante.lu
Malta
- Cross Border Health Care in Malta (Ministry of Health)
- E-mail: crossborderhealth(at)gov.mt
Netherlands
Norway
- Norwegian National Contact Point (Helsenorge)
- E-mail: servicesenteret(at)helfo.no
Poland
- National Contact Point for Cross-Border Healthcare (National Health Fund)
- E-mail: ca17(at)nfz.gov.pl
Portugal
- National Contact Point of Portugal
- E-post: diretiva.pcn(at)acss.min-saude.pt
Romania
- National Contact Point of Romania (National Health Insurance House)
- E-mail: pnc(at)casan.ro
Slovakia
- National Contact Point of Slovakia (Healthcare Surveillance Authority)
- E-mail: nkm(at)udzs-sk.sk
Slovenia
- National Contact Point for Cross-Border Healthcare (Health Insurance Institute of Slovenia, HIIS)
- E-mail: nkt@zzzs.si
Spain
- Cross-Border Healthcare in Spain (Ministerio de Sanidad)
- E-mail: oiac(at)msssi.es
Sweden
For Swedish insured persons seeking healthcare in the EU:
- Försäkringskassan
- Customer service telephone number +46 771 524 524
- kundcenter(at)forsakringskassan.se or huvudkontoret(at)forsakringskassan.se
For EU citizens intending to use Swedish healthcare:
- Socialstyrelsen
- Customer service telephone number +46 75 247 30 00
- E-mail: socialstyrelsen(at)socialstyrelsen.se
United Kingdom