What’s new
Partners want clear customer communication on reimbursement criteria for treatment abroad
12.12.2024
Seeking treatment abroad refers to travelling abroad for the express purpose of receiving medical treatment. Instances such as sudden illnesses or accidents during a holiday trip do not constitute seeking treatment. Customers can seek treatment abroad either independently without a prior authorisation or apply for a prior authorisation from Kela. As part of customer understanding […]
EU-healthcare.fi is being developed – we tested the site with website users
9.12.2024
This is how the testings were carried out The remote user testings were carried out by a few volunteers selected from the members of the customer panel of the Contact Point for Cross-Border Healthcare. In the test situation, the testers were asked to share the screen of their device, go to the EU-healthcare.fi website and […]
Stakeholder seminar in Helsinki on 22 October
18.11.2024
On 22 October 2024, we organised a stakeholder seminar on the topic “Collaborating to improve patient awareness”. The event was organised in cooperation with the European Commission’s Directorate-General for Health and Food Safety. The purpose of the seminar was to get together to discuss how we, together with partners, can promote patients’ awareness of their […]
Customer interviews provide understanding of the service needs of people seeking treatment abroad
12.11.2024
Seeking treatment abroad refers to travelling abroad for the express purpose of receiving medical treatment. Instances such as sudden illnesses or accidents during a holiday trip do not constitute seeking treatment. Customers can seek treatment abroad either independently without a prior authorisation or apply for a prior authorisation from Kela. The purpose of the customer […]
What kind of service needs do people seeking treatment abroad have?
8.10.2024
Both Kela’s Centre for International Affairs and the Contact Point for Cross-Border Healthcare provide services for people seeking treatment abroad. The Contact Point provides general information about cross-border healthcare on the EU-Healthcare.fi website and by email at yhteyspiste(at)kela.fi. Kela’s Centre for International Affairs, in turn, serves all people moving to Finland and abroad and customers […]
Kanta.fi: Finnish ePrescriptions can now be used to purchase medicines in Czechia
7.10.2024
Prescription medicines can currently be purchased with a Finnish prescription from a few pharmacies in Czechia. You can check which Czech pharmacies are participating in the service on the local authority’s online service (epreskripce.cz). Similarly, Czech ePrescriptions can now also be used to purchase medicines in Finland. In addition to Czechia, Finnish prescriptions are accepted in Estonia, […]
Contents of the EU-healthcare.fi website to be gradually renewed
7.10.2024
The website of the Contact Point for Cross-Border Health Care offers information on health services and the right to health care for people moving abroad, people coming to Finland from abroad, people going abroad for treatment and for tourists. The EU-healthcare.fi website has been up and running since 2015, although initially under a different name, […]
Kanta.fi: If you consent, Spanish healthcare providers will be able to utilize your patient data recorded in Finland
23.9.2024
It is vital for high-quality care that health care professionals have access to up-to-date health data on their patients, even if they are from abroad. Patient data can be transferred from Finland At this stage, the service is only available in parts of Spain, including the Costa del Sol, the Canary Islands, Catalonia, and the […]
How does the Contact Point for Cross-Border Healthcare develop services for people seeking treatment abroad?
11.9.2024
Seeking treatment abroad refers to travelling abroad for the express purpose of receiving medical treatment. Instances such as sudden illnesses or accidents during a holiday trip do not constitute seeking treatment. Customers can seek treatment abroad either independently without a prior authorisation or apply for a prior authorisation from Kela. The purpose of collecting information […]
Kela: Agreement between Finland and Estonia on population data exchange may affect entitlement to medical care in Finland
29.8.2024
Finland and Estonia have signed a new agreement on population registration and electronic exchange of population data. With the new agreement, a person cannot be left without a permanent place of residence. However, it is no longer possible to register a permanent address in both countries at the same time. In future, a person can […]