EU-healthcare.fi is being developed – we tested the site with website users

This is how the testings were carried out

The remote user testings were carried out by a few volunteers selected from the members of the customer panel of the Contact Point for Cross-Border Healthcare. In the test situation, the testers were asked to share the screen of their device, go to the EU-healthcare.fi website and describe what kind of impressions the website evoked in them. In addition, the testers were given small tasks in which they had to search for information on the website.

“We observed how the testers navigated around the website, i.e. where they looked for information and whether they easily found the information they were asked to look for. Finally, we interviewed the testers about how they felt searching for information and whether they had any thoughts or suggestions for improving the site,” says Silja Aunola, Online Communications Specialist.

The testings focused particularly on the visuality and impressions of the website as well as on how the users move from one page to another and how straightforward the site is considered to be.

User navigation on the website

The testings were used to observe how the users navigate the site and what kind of paths they used to find information on the site. By analysing how the users moved around the site, the Contact Point was able to identify which pages and functions were easy to use and what navigation methods the testers used.

“The site can be navigated through both the menu and links, or by using the site’s internal search. By observing the testers, we could see how each one navigated the site and we found areas for improvement related to navigation.”

Visuality and impressions

The Contact Point renewed the visual design of the EU-healthcare.fi website in June. In the test situation, the testers were asked for feedback on the new visual design and the different visual elements. Attention was paid in particular to the impressions that the site evoked in the users.

“We received positive feedback indicating that we have gone in the right direction with the visual design,” says Aunola.

The importance of feedback

The feedback and ideas received from the user testings are invaluable to the Contact Point in the continuous development of the site. The testings will help the Contact Point to ensure that the EU-healthcare.fi website better meets the needs and expectations of its users.

The Contact Point will make improvements to the EU-healthcare.fi website based on the information gained from the testings. These will include, for example, streamlining the navigation and presentation of contents and updating the visual elements. User testings are an integral part of the site development process, and the Contact Point will continue to use them to improve the quality of the site and the user experience.

“User testings have shown that the EU-healthcare.fi website is already a service that users like, but continuous development and listening to user feedback will be key to its future development,” Aunola concludes.

Read also:

• Contents of the EU-healthcare.fi website to be gradually renewed
• Making the EU-healthcare.fi website more user-oriented